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I cannot connect to the remote network? - use the following suggestion below in the order given
- Verify that you are connected to the Internet and that the Sentry is also on-line
- Review the settings:
- IP address range is set correctly
- Service is enabled
- User name and password (case-sensitive)
- No conflict of IP ranges (Each network must have different IP ranges Example: Home Network 192.168.0.1/Office Network 192.168.1.1)
- Verify that port 1723 is open on the sentry
- Are you behind a firewall? Have someone else try to connect from a different location.
- Did your IP address change? (see using dynamic dns below for further options)
Is your Dynamic DNS working correctly?
- Try to connect using just your IP address instead of the dynamic DNS name.
- Verify that the dynamic DNS service is enabled.
It seems to work but I cannot get access to the network share?
- No conflict of IP ranges (Each network must have different IP ranges Example: Home Network 192.168.0.1/Office Network 192.168.1.1)
- Once you have established the initial connection, you may need to call your network administrator
Additional Firegate Sentry technical support pages are currently being assembled.
If you need assistance, please contact Wiresoft technical support.
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